📕FAQs

Technical Support

How to design ecommerce pages?

Currently, our platform excels in creating static websites and may not fully support complex e-commerce functionalities.

Can I export the project to their personal computer？

Export functionality is currently not supported; Wegic only offers online services.

What should be done if an error occurs while creating a website and the assistant stops responding?

You are advised to start a new conversation to continue creating the website.

Please join our Discord and post your question in the #bug-report channel. We'll investigate the issue as soon as possible to prevent it from happening again.

What should be done if the progress stops at 99%?

If it stays stuck at 99%, it might be a page loading issue. Please refresh the page.

Can Wegic tech team, not AI, help create website for user?

Wegic is an AI web designer and developer, making website building as easy as a click. While our team can’t build the website for you, we’re here to solve any issues you encounter.

Kimmy (the red one), who will help you create a full site without writing a single line of code.

Feature Requests

If I can download the website source code?

Downloading the source code is not currently supported; Wegic supports direct publishing and allows binding to one's own domain.

Can I convert a UI design(such as Figma or Adobe XD)into a website?

This feature is not currently supported, but your feedback has been noted for potential future implementation.

Can I use a personalized domain name for the website and export it to my domain?

You can publish your website using a free Wegic domain in the publishing pop-up. If you want to use a fully custom domain, you'll need to upgrade to the Pro version.

How can I set up the custom domain?

Click [publish] - [add a custom domain] at the top of the page.

We’ve got a detailed tutorial on how to set up a custom domain. Click here to check it out!

How to add a form to collect emails and names?

Embed an external form. For example, you can create a form using https://typeform.com/ (e.g., https://u1yooiikr3h.typeform.com/to/LOTW5j3h), and then have Wegic add it to a block.

If you already have your own service, you can tell Wegic to add a request to a specified button:

Please add a POST request to the submit button: After clicking submit, post the input content to {request URL}. Request method: POST Request header: Content-Type: application/json Request body: {"msg_type":"text","content":{"text":"input content: email + Message"}}

How to integrate a third party chatbot to the site?

Wegic does not currently support direct integration with third-party chatbot tools, but we have found an alternative solution, you can use iframe embedding.

Here are the steps to follow:

1. First, create a bot on a chatbot platform, such as dify.ai.

2. Insert the bot URL into an iframe.

3. Use the following instructions to guide Kimmy in making the changes:Please place `<iframe src="https://XXX" frameborder="0"></iframe>` in the XX position with a width of XX and a height of XX.

Can I export a Wegic website to Wordpress?

Export functionality is currently not supported. Wegic only offers online services.

The pro version can allow you to remove the Wegic banner and customize the domain.

Product Function

Is there a roadmap?

We don’t have a public roadmap at the moment, but we’re actively working on it. Once it's ready, we’ll update in our discord.

Can I publish the website from my phone?

We are still improving the mobile experience , so it is recommended to use the PC version for a more complete experience and instructions on how to publish the website are provided.

How can I change the font size and color?

We have a 《Change Fonts and Theme》 to help you for the font size and color question.

How can I add a hyperlink to a Facebook logo?

You can try to have a chat with wegic by "Add this web link to the Facebook Icon".

How do I integrate ecommerce into my wegic store?

In our upcoming iteration plan, we will prioritize support for third-party integrations of Media and Form, expected to launch in July. Deep integration for ecommerce applications is in our next cycle's iteration plan.

How to delete my website?

If you want to permanently delete the website files, you can click [Delete] here.

Or if you just want to temporarily take this website offline, you can click [Unpublished] here.

Subscription and Payment

When are the credits taken, before or after the change?

Currently, credits are deducted as soon as the website is generated. We deduct credits only when the website is generated or when modifications are made through AI.

However, don't worry too much, the credits in the free version are generally sufficient for generating and modifying a simple website. If you want to get more credits, you can upgrade to the paid version or earn credits by inviting friends.

Can I get a free trial of the pro version? Whats the difference between free and pro version?

We do not provide free trial of pro version right now.

Although the generative capabilities of different versions have not been distinguished, the guidance provided before generation is more detailed in the pro version, which can increase the possibility of generating high-quality content.

If the current beta version falls far short of your expectations, please stay tuned for our subsequent capability upgrades.

Can you help me correct the errors on the invoice?

We would like to help you modify it directly, but we are unable to edit the invoice (FastSpring operates in a MoR model, meaning FastSpring is the direct seller, and we cannot modify the information).

You can contact questioncharge.com on the receipt, which will eventually direct you to FastSpring's customer support page where you can fill out a feedback form.

Is wegic only for personal use? or for agency use also.

Wegic is available for everyone, whether individuals, teams, companies, or agencies.

However, we currently cannot offer the custom packages that agencies often require. Wegic is still in the beta stage, and we do not want to offer too many complex payment plans at this time.

What each plan offers differently and how much each one costs?

Click on the points section, and click the "Upgrade" button.

How can I earn more credits?

You can increase the credits on your account by subscribing to the Wegic Basic or Pro plan.

Additionally, you can earn credits by inviting friends or sharing websites.

If you've got any questions or need more help, feel free to join our Discord community. We're right there to chat with you and lend a hand.