Custom Domain

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1. How to set up a custom domain?

Step 1:

You need to register an account and purchase the Wegic Pro Plan.

Step 2:

Open an existing website you have created at https://wegic.ai/workspace.

Step 3:

Click [Publish] - [Connect your own domain] at the top of the page.

Step 4:

Type in your custom domain and hit the check mark.

Step 5:

Please visit the admin console of your domain provider and set up your DNS records with the values provided.

Here's a quick guide to help you add A records and CNAME records.

Step 6:

Once you've added the required records in your domain provider’s dashboard, return to Wegic and click [Connect] in the top pop-up. We'll start verifying.

If the connection is successful, you’ll receive a notification. Then, click [Publish] to update your website to your own domain.

If you see an error message like the one below, refer to the description in the red box to check and correct any misconfigured records. Then come back to Wegic, click [Connect again].

2. How to add A and CNAME records?

To add A and CNAME records to your domain, follow these steps:

1. Log in to your Domain Registrar Account

Go to your domain registrar’s website and log in to your account. Examples of domain registrars include GoDaddy, Namecheap, and Google Domains.

2. Access the DNS Settings

Once logged in, locate the section for managing your domain. This is usually called “DNS Settings,” “DNS Management,” or “Name Server Management.”

3. Add an A Record

An A record maps a domain to an IP address. To add it:

Step1. Find the option to add a new record, usually labeled “Add Record” or “Create New Record.”

Step2. Select “A” as the record type.

Step3. Enter the desired subdomain or leave it blank for the root domain.

Step4. In the “Points to” field, enter the IP address (35.84.118.249) you want to associate with the domain.

Step5. Set the TTL (Time to Live), usually left as the default setting.

Step6. Save your changes.

• GoDaddy : How to Add an A Record in GoDaddy

• 阿里云 : 怎么在阿里云后台添加一条 A 记录

4. Add a CNAME Record

A CNAME record is used to alias one domain to another. To add it:

Step1. Find the option to add a new record.

Step2. Select “CNAME” as the record type.

Step3. In the “Host” field, enter the subdomain you want to redirect (e.g., “www”).

Step4. In the “Points to” field, enter the domain you want it to point to (e.g., “bjbtxxxxxxjytq.n1.wegic.app”).

Step5. Set the TTL, or leave it at the default.

Step6. Save your changes.

• GoDaddy : How to Add an CNAME Record in GoDaddy

• 阿里云 : 怎么添加一条 CNAME 记录

5. Check for Propagation

DNS changes may take some time to propagate across the internet (typically up to 48 hours).

3. Errors and Solutions

Issue 1: A or CNAME Records Not Added Properly

Ensure that you are selecting the correct record type
Check the TTL (Time to Live) setting; try setting it to a lower value (like 600 seconds) for faster propagation.
Make sure there are no conflicting records, especially with the same host or subdomain.
After adding the records, ensure that you click “Save” or “Update” to apply changes.

Issue 2: DNS Resolution Shows No Results

This means your DNS records may not be set correctly, or there could be a configuration issue. Please contact your domain registrar or hosting provider for assistance.

Issue 3: TTL Time Set Too Long

Check Current TTL Setting: A common TTL value might be set to 86400 seconds (24 hours), but it can be too long for fast changes.
Reduce the TTL: Set the TTL to a lower value, such as 300 seconds (5 minutes) or 600 seconds (10 minutes). This allows DNS records to refresh more frequently.
How to Check your TTL (Time To Live) value
Third-party tools to check your TTL value: https://mxtoolbox.com/DnsLookup.aspx