> For the complete documentation index, see [llms.txt](https://help.wegic.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.wegic.ai/welcome-to-wegic/troubleshooting.md).
# Troubleshooting
Having trouble while building or publishing your website?
This guide covers the most common issues users may encounter during different stages of using Wegic, along with quick solutions and helpful tips.
## Build Errors
Why isn’t the AI starting to generate my website?
To help users experience Wegic’s high-quality AI website generation at a low cost, we offer a $2.99 Trial Pack.
After chatting with the AI for a few rounds and describing your website needs, the AI will usually show a purchase button:
**\[Try Kimmy’s designer-level site for $2.99]**
In some cases, the button may not appear, or it may get pushed up in the conversation if more messages are sent afterward.
If this happens, simply tell the AI something like:
* “Start building my website”
* “Generate the site”
* “Create the website now”
The AI will then show the $2.99 Trial Pack button again.
I already paid. Why isn’t my website generating yet?
Please check your payment actually completed successfully.
Some payments may fail because:
* Missing card details (like CVC or ZIP code)
* Bank declined the transaction
* 3D Secure (3DS) verification wasn’t completed
What you can do:
* Try paying again with complete card info
* Finish any bank verification steps if prompted
* Or switch to another card
Once payment succeeds, website generation will start automatically.
If payment succeeded but generation still does not start, send the AI:
**\[Start generate]**
If it still doesn’t work, click the **Wegic logo** (top-left) → **Contact Us** and report the issue.
Our team will usually get back to you within 1 business day via:
* A notification in the website (click the 🔔 icon)
* Or email sent to your registered inbox
Why is my website taking more than 10 minutes to generate?
Website generation usually finishes in about 5–6 minutes. If it takes longer than 10 minutes, it’s usually because something is slowing it down.
Common reasons:
* The system is a bit busy right now
* Your website request is more complex (more pages, more content, or detailed requirements)
* Your network briefly disconnected during generation
* The site is still generating in the background, just not shown yet
#### What you can try:
* Wait a couple more minutes and refresh the page
* Check your Workspace to see if the website is already there
* Avoid starting the generation again while it’s still running
If it still doesn’t finish after 15–20 minutes, please reach out via **Contact Us** in the Wegic menu, or email us at so we can take a closer look.
Where can I find my generated website?
You can view all your websites anytime by visiting:
Your most recently edited website will appear at the top of the list.
If you still can’t find it, make sure you’re signed in with the same account you used when creating the website.
The generated website doesn’t match what I described.
Don’t worry — your first generated website is just a starting point. You can continue refining it with AI until it better matches your vision.
**Here are a few ways to get better results:**
* Continue chatting with the AI and describe the changes you’d like to make
* Be as specific as possible about your business, style, content, and goals
* Share reference websites you like
* Upload your logo, images, or other brand assets
* If you’re not satisfied with the overall direction, you can generate a new website and start fresh
Please note that generating and editing websites consumes credits. If you’re running low on credits, you can:
* Join the **Refer & Earn** program in your Workspace to earn free credits by inviting new users
* **Upgrade** your plan to receive more credits and editing capacity
The more specific information you provide, the closer the AI can get to your ideal website.
## Editing Errors
Why are my edits not appearing on my website?
After you ask the AI to make changes, sometimes you may not immediately see the updates.
**Here are a few quick things to check:**
* In the preview area, click the refresh button at the top to make sure the latest version is loaded
* Make sure you’re viewing the updated preview, not an older cached version of the page
**Another common issue is how the request is written:**
* If you send too many instructions at once, the AI may miss or partially apply some of them
* It’s better to split large requests into smaller, clearer steps
**To get better results:**
* Be specific about what you want to change
* Use screenshots or the Select & Comment feature to point directly to the element
* Clearly describe the issue and where it happens
* You can also add: “Please carefully check the layout and structure” to help the AI understand your intent better
If you’ve tried 2–3 times and it still doesn’t work, don’t keep retrying and wasting credits. Instead:
* **Click the Wegic logo (top-left) → Contact Us**
* Describe the issue and attach screenshots
Our team will investigate it **within 1–2 business days**. Once we confirm it’s a system issue, we’ll reply via with a fix, credits used due to AI errors will be **returned**.
Why didn’t my edit get applied?
Sometimes after you send an edit request, you may see an “Oops, something went wrong” message. In this case, the system didn’t process your request, so the AI did not apply the change.
This usually means the update didn’t go through at all.
Good news:
This edit was not executed, so no credits were used.
**What you can do:**
* Click Retry and send the same instruction again — it usually works after a few tries
**If it keeps happening:**
* Click the **Wegic logo (top-left) → Contact Us**
* Tell us what you were trying to change and attach a screenshot if possible
We’ll help you fix it if it’s a system issue.
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